Privacy Policy

1. Information We Collect

1.1 Information You Provide

When you place an order, create an account, contact us, or otherwise interact with the Site, you may provide:

• Name, email address, phone number
• Shipping and billing address
• Payment information (processed securely by our payment processor - we do not store full card numbers)
• Order details and purchase history
• Communications you send to us (e.g., via contact forms or email)

1.2 Information Collected Automatically

When you visit the Site, we may automatically collect:

• Device and browser information (type, operating system, screen resolution)
• IP address and approximate geographic location
• Pages viewed, time spent, referring URLs, and clickstream data
• Cookies and similar tracking technologies (see Section 5)

1.3 Information from Third Parties

We may receive information from payment processors, shipping providers, and analytics services to fulfill orders and improve the Site.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including shipping, tracking, returns, and exchanges
• Send transactional emails (order confirmation, shipping updates, return instructions)
• Process payments and issue refunds or store credit
• Respond to your inquiries and provide customer support
• Detect and prevent fraud or unauthorized activity
• Improve the Site, our products, and user experience
• Comply with legal obligations

We do not sell your personal information. We do not use your information for automated decision-making or profiling that produces legal effects.

3. How We Share Your Information

We share personal information only as necessary to operate the Site and fulfill orders:

• Payment processors - to process payments securely
• Shipping carriers - to generate labels, calculate rates, and deliver orders
• Email service providers - to send transactional emails
• Hosting and infrastructure providers - to operate the Site
• Analytics providers - to understand Site usage (aggregated and anonymized where possible)

We may also disclose information if required by law, court order, or government request, or to protect the rights, property, or safety of PHAZD, our customers, or the public.

We do not share personal information with advertisers or sell data to third-party marketers.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including to complete transactions, provide customer support, comply with legal obligations, and resolve disputes.

Order records and transaction data are retained for a minimum of 3 years for tax and legal compliance. You may request deletion of your personal information at any time (see Section 7), subject to our legal retention requirements.

5. Cookies and Tracking Technologies

The Site uses cookies and similar technologies to:

• Maintain your session and shopping cart
• Remember your preferences
• Understand how visitors use the Site (analytics)

You can control cookies through your browser settings. Disabling cookies may affect certain Site functionality (e.g., the checkout process).

We do not use cookies for interest-based advertising or cross-site tracking.

6. International Data Transfers

PHAZD is based in the United States. If you access the Site from outside the United States, your information may be transferred to and processed in the United States, where data protection laws may differ from those in your jurisdiction.

By using the Site and placing an order, you consent to the transfer of your information to the United States. Where required by applicable law (such as the GDPR), we rely on appropriate legal mechanisms for such transfers.

7. Your Rights

Depending on where you live, you may have certain rights regarding your personal information. These may include the right to:

• Access the personal information we hold about you
• Correct inaccurate information
• Request deletion of your personal information
• Object to or restrict certain processing
• Receive your data in a portable format
• Withdraw consent where processing is based on consent

7.1 California Residents (CCPA/CPRA)

If you are a California resident, you have the right to know what personal information we collect, request its deletion, and opt out of any sale of personal information. We do not sell personal information. To exercise your rights, contact us using the information in Section 11.

7.2 European Economic Area, UK, and Switzerland (GDPR)

If you are located in the EEA, UK, or Switzerland, our legal bases for processing your personal information include: performance of a contract (to fulfill orders), legitimate interests (to improve our services and prevent fraud), and consent (where you have given it). You have the right to lodge a complaint with your local data protection authority.

8. Security

We implement reasonable technical and organizational measures to protect your personal information, including encrypted connections (TLS/SSL), secure payment processing through PCI-DSS compliant providers, access controls, and regular security reviews.

No method of transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

9. Children's Privacy

The Site is not directed at children under the age of 13 (or 16 in jurisdictions where applicable). We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will take steps to delete it promptly. If you believe a child has provided us with personal information, please contact us.

10. Third-Party Links

The Site may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by email. Your continued use of the Site after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy, want to exercise your rights, or need to reach us for any privacy-related matter:

We will respond to verified requests within 30 days, or as required by applicable law.